Answers to our most frequently asked questions

A: It depends on the Make and Model of the Phone. 

-iPhone screens take an average of 45 mins

-Back glass: 2-3 hours.

-iPhone charging ports: 1-2 hours 

-Batteries: 44 minutes 

-Other brands: Anywhere from 30 mins to a couple hours 

A- Our average turnaround time is 7-10 days .  It can take up to 2 weeks depending on the issue. Ask us about our loaner phones available while we fix your phone. 

A. Most of the time no. Repairs such as screens, batteries, cameras, charging ports are safe .

A: if you get the repair done through us after diagnosing the phone, the fee is waived.

If you decide not to have it repaired, there’s a $5 diagnostic fee.

A: Fill out the form under the ‘Mail-in’ tabs after clicking business.

Once processed, we will contact you with your business ID number to use with all mail-in repairs.

A: We need to test out all functionalities of the phone before returning it back. No personal data will be viewed or copied.

If you feel uncomfortable, we will repair the issue described but are not responsible for any other issue.

A: Contact us describing the problem in detail. You can call, text, email, message us on facebook, or fill out a repair request. If we don’t know off the top of our head, we will have to diagnose the issue.

A: The parts are more expensive compared to Apple. Also, the repairs their self are more complex and time consuming.

A: simply stated, Yes. If you are worried, order the signature on arrival option to ensure we received it. Also, ask for insurance to cover your device in the slim chance it is lost.

We recommend to package the device to where people cannot tell what it is by feeling it.